✅ FAQ and Troubleshooting Guide

Key Takeaways

• Bluetooth cannot connect to Hue or the trytogo app
• Hue Bridge cannot connect
• Apple Home cannot connect
• Mi Home cannot find the light nearby
• Forced device reset

1. Bluetooth Cannot Connect to Hue or the trytogo App

Possible Causes and Solutions:

1. The Hue app and the trytogo app cannot use Bluetooth connection at the same time. When using one app, please close the other app from the background.
2. Check your phone system settings and forget the trytogo Bluetooth device.
3. Power on the device again.

2. Hue Bridge Cannot Connect

Solutions:

1. Connect to the light via Bluetooth using the trytogo app or the Hue app, tap Reset Device, and power on the bridge again.
2. Connect using the S/N code on the bottom of the light.
3. Power on the device again.

3. Apple Home Cannot Connect

Solutions:

1. In your phone system settings, go to General → Matter Accessories and remove the existing accessory.
2. Connect to the light via Bluetooth using the trytogo app or the Hue app, then tap Reset Device.
3. Check your phone system settings and forget the trytogo Bluetooth device.
4. Check the device firmware type through the trytogo app plugin.
5. Power on the device again.

4. Mi Home Cannot Find the Light Nearby

Solutions:

1. Connect to the light via Bluetooth using the trytogo app or the Hue app, then tap Reset Device.
2. Power on the device again.

4. Forced Device Reset

Power-cycle the device 9 times. Wait 1 second each time after powering it on.